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FAQ’s

We answer your Frequently Asked Questions

Who do you provide care for?

We provide support for carers of all ages who care for people of all ages. Our team can provide care for people with any illness or disability including

  • adults with physical disabilities
  • older people
  • people with mental health problems
  • those suffering with all stages of dementia
  • children with physical disabilities and complex health needs
  • people with learning disabilities.

Our needs are complex, can you still help?

Yes, our support is tailored to meet the needs of each individual, whatever they might be, in order to relieve the carer of their responsibilities to enable them to take a break.

When are your services available?

Our services are provided 365 days a year and each service area has its own 24 hour on-call service. We also work in partnership with our authority partners to deliver a round-the-clock emergency carers response service.

Why should we choose Crossroads Together?

We are a fully registered Care Quality Commission Care Provider and our most recent CQC report found us to be ‘Good in all areas’. They found us to be as safe, effective, caring, responsive and well-led. We have 25 years experience of what we do and we have an excellent Carer Support team to deliver our range of services effectively. We believe we have the expertise to can help any carer who comes to us for support.

Is there a minimum number of hours per week?

There is a minimum one-hour care visit per week.

Do you provide overnight care?

Yes, we can offer overnight support between the hours of 8pm- 7am.  Please contact your local office for more details of this service.

Will we receive continuity of care?

We believe this is very important and will always try to provide the same care support team so that strong relationships and bonds can be created. We will also do our best to match carers and their clients.

What selection process do your carers undergo?

Our carers undergo a rigorous recruitment, induction and training process and are all DBS checked at enhanced level before they start work with us. Many continue to study for further qualifications whilst working with us and are required to regularly attend further training sessions.