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STAFF FAQ’s

WHAT QUALIFICATIONS DO I NEED?

No previous qualifications are necessary as all new care staff complete the Care Certificate as part of their induction process. They are also supported in working towards an NVQ in Health & Social Care.

DO I NEED PREVIOUS EXPERIENCE?

Experience is preferred but not essential as full training will be provided. We are seeking reliable, compassionate people to join our team, some may have had previous experience in the care sector or even looking after a family member but it is not essential.

WHAT DOES THE ROLE INVOLVE?

We support clients in their own homes with a range of services depending on their individual needs. This may include assistance with personal care, companionship and, where required, assistance with medication.

We also support people to take part in various different activities of their choice out in the community.

Our clients are adults and children of any age and with any disability.

Principal tasks:
• Attend the homes of families / individuals and perform tasks as specified by the Care Manager
• Take note of the directions and requests of both the person with care needs and the carer, and wherever possible perform the duties consistent with their own wishes.
• Monitor and achieve outcomes as stated in the care and support plan
• To provide community support

Personal and social care task:
To undertake the tasks specified in the care plan which may include the following personal and social care tasks:

• Bathing in bed /bathroom/chair to include essential aspects of personal hygiene
• Assist in the management of continence of bladder and bowel
• Assist with dressing and undressing
• Assist with mobility and transfers, using correctly the specialised equipment provided
• Assist with feeding
• Administer medication
• Assist with therapeutic programmes for rehabilitation and development
• Provide a safe environment for those who need constant supervision and support
• Assist with appliances (hearing aids, spectacles, artificial limbs, leg callipers)
• Care of skin and hair, including assistance with shaving
• Care of pressure areas and prevention of sores
• Care of mouth and teeth, including dentures
• Summoning of emergency services if necessary
• Provide emotional support to the family as part of a caring team
• Escort the person with care needs outside the family home as advised
• To undertake other specialist care tasks  after appropriate training.
• Domestic duties that are part of the care package:
Making and changing the bed of the person with care needs
Essential laundering
Essential shopping
Preparing meals and washing up

WHAT TRAINING DO YOU PROVIDE?

All Carer Support Workers are required to complete mandatory training such as health and safety, safeguarding, risk assessment, mobility assistance, behaviour management, first aid, infection control and food preparation.

WHAT HOURS WILL I BE EXPECTED TO WORK?

We will agree flexible working hours to suit your availability.

DO I NEED A DRIVING LICENCE?

Applicants must have driving licence if they will be required to have use of a car for work purposes, however we do employ non car drivers.

WHAT IS THE DIFFERENCE BETWEEN A CARER SUPPORT WORKER AND A PERSONAL ASSISTANT?

Carer support workers are employed by us and enjoy all the benefits which come with being employed by a CQC regulated provider, such as holiday & sick pay, all employees are fully insured to carry out the tasks required for their role.

Personal Assistants are employed directly by families, their services are not regulated by CQC and employees may not receive the benefits of working for an organisation.